Safeguarding

Phone your DSL or call 999 first. Raise the concern as soon as you safely can afterwards.

The child's DSL is told. If they have none, it goes to your organisation's safeguarding queue.

You cannot rewrite the first account once confirmed. Add to it in the steps that follow, or tell your DSL.

Choose the level that matches the facts. If you are unsure, choose the higher one. The DSL can lower it.

Open the record, press Raise concern again and then Restore to bring back your words.

Levels 3 and 4 must be looked at again. The date makes sure someone does, but it never delays action now.

It locks your original account. Later information is added as an addition, never a rewrite.

Yes, from the safeguarding page for someone else. Also tell your DSL directly and at once.

Only people whose role allows it. A DSL sees the whole organisation. Others see their own work and what is shared with them.

A concern is the first report. A case joins related concerns and actions into one continuing record with an owner.

No. Linking a case never gives access to a concern you could not already read.

No. Closing keeps the record and its history. Reopening adds the new reason and dates.

Use your organisation's fallback and phone the DSL. Record the facts through the approved process as soon as you can.

Call 999 if a child is in immediate danger, then contact the DSL directly. Do not wait for the queue.

No. A local draft is not a report. The DSL is told only when the concern is raised.

The accountable DSL is told straight away, at every level.

Overdue follow-ups, then the oldest or most serious. The overdue list is above the queue.

It is for DSLs and admins. The page says which role it needs.

Open concerns, overdue follow-ups, concerns with nobody assigned, and level 3 or 4 concerns raised this month.

Only that nothing is visible to you with these filters. Clear the filters before you decide.

From the Cases tab, press New case. Use it when related concerns need one owner.

Call 999 and contact the responsible DSL directly. Never wait for a queue item.

When related concerns or several actions about the same young person need one owner and one due date.

No. Complete or cancel each action first, and record why.

No. The history keeps the earlier link.

Read the current version first. Then make your change again if it is still needed.

Yes. Reopening keeps the earlier outcome and adds the new reason, owner and dates.

People whose role allows it. Access to a case does not widen access to its linked concerns.

Read the account, and if a child is in danger now, act at once. Then press I have read this — acknowledge. Opening the record does not count.

No. It shows receipt only. Save a decision and add a follow-up for what happens next.

Under Who is responsible, press Hand over…, choose who and say why. Do not leave it unowned.

Someone else changed the concern while you were typing. Nothing was overwritten and your words are still in the box.

No. Earlier decisions stay in the history.

Only where it will not put the child at greater risk. Record the answer under Parents or carers.

Start a LADO referral. For something that does not reach that threshold, record a low-level concern.

It is for DSLs, senior staff and admins. The page names the role it needs.

Open concerns, overdue follow-ups, concerns with nobody assigned, and level 3 or 4 concerns raised this month.

At the bottom of the page, under external reports. It shows the last twenty.

Call 999 if a child is in immediate danger, then phone your DSL. Record it in the app afterwards.

Only people whose roles allow it can open them. Each page checks the role.

Call 999 first, then phone your DSL. Raise the concern afterwards, as soon as you safely can.

The accountable DSL is told straight away. If you named a DSL, it is them. Otherwise the system chooses one.

Yes. The short phone form asks only who, what level, what happened and, for levels 3 and 4, a follow-up date.

You cannot rewrite the first account. Add to it from the young person's record, or tell your DSL what was missing.

Levels 3 and 4 must be looked at again. The date makes sure someone does. It does not mean you can wait to act.

Tell your DSL straight away. Do not raise a second concern for the same event without checking first.

Yes. Use Someone else: staff, a visitor, and also tell your DSL directly. Allegations against adults need a person to act quickly.

No. An accident record is for injuries and slips. A concern is for worries about welfare or safety. Some events need both.

Only if a child was involved. For a staff injury or a visitor, leave it empty.

The signature shows who stands behind the account. Type your own full name and tick the box.

No. Tell your manager what was missed so it can be added.

Your manager and the DSL can. Other staff see only what their role allows.

Your answers are kept on the device. Open the form again and restore them. Phone your manager if it is urgent.

Mentors see the first-aid kit and vehicle checks. Managers and DSLs see them all.

Nobody has recorded the first check at that venue. It is not overdue. Press Record the first one → to begin.

Say so in your answer and tell your manager straight away. Keep the place safe until it is fixed.

Not yourself. Tell your manager and record a corrected one.

Only managed venues have checks. A young person's home has none. Ask your manager if one should be listed.

Each check has its own interval. The page shows when it was last done and when it is due again.

No. The name and type stay fixed so the concern still reaches the right queue.

No. The default is shared and stays as it was. Only your copy changes.

Your role cannot change these forms. The page says who can. Ask them to do it or to give you access.

The starting version is kept. Ask a DSL or admin whether to edit your copy back, or stop using it.

The same people who see the records the form creates. Changing the wording does not widen who can read them.

No. It saves a PDF and shows the referral as sent. You must download it and send it yourself.

A DSL, manager or admin. Anyone else sees a message saying the role is needed.

Draft is not yet saved. Sent is saved and sent by you. Acknowledged and Decision follow the body's replies. Closed is done.

The card shows when a reply was due and turns red when it is late. Chase them and note it on the referral.

You cannot unsend a letter. Add a note on the referral and tell the DSL. Close it if it was raised in error.

No. A concern is internal. A referral goes to an outside body, usually after a concern has been looked at.

Your role can view the letters but not change them. Ask a DSL or admin for the change.

No. Saved letters keep the wording they had. A new wording applies to new letters.

A word in braces that the system replaces, such as a name or date. Keep them spelled exactly as listed.

No. The preview uses invented names and answers.

It makes your own version of a shared letter. You then edit your version and the shared one is left alone.

DSLs, managers, admins and senior staff. Others are told a role is needed.

It records it where the DSL can read it. If you are worried about the child, also raise a concern or phone them.

Yes. Pick a Record kind and press Apply filter. Clear filter brings back everything.

The name shows as unavailable when you cannot read that child's record.

An agreed move of a child to another school, usually to avoid a permanent exclusion.

Not from the form. Tell your DSL, record a corrected entry and say why.

A worry sent through the public form without signing in. It waits for a person to decide what to do.

DSLs, managers and admins. Other staff cannot.

It turns the report into a normal concern in the queue. You choose the young person, level and follow-up.

The decision stays in the history. Tell your DSL if you think it was wrong, and raise a concern if needed.

The contact is shown on the row. Use it only as your procedure allows.

Press Recent to see reports already promoted, dismissed or marked as spam.

No. Nothing leaves the platform. Phone or send it to the LADO yourself, then press Mark submitted.

The page shows who to call for your organisation. If it says none is set up, ask an admin to add one.

Yes. Choose a relationship such as volunteer, contractor, agency worker or external adult.

The reference the council gives once the LADO accepts the referral. Enter it and save.

Only as your procedure and the LADO advise. Do not warn them before you have taken advice.

Press Withdraw. The record stays in the history so nothing is lost.

A low-level concern is below the allegation threshold. A LADO referral is for an allegation that may meet it.

Yes. Press Escalate to LADO on its row.

DSLs, senior staff and admins. They are not shown to other staff.

Follow your procedure. Many organisations talk to the adult about low-level concerns, but not when a child may be at risk.

So anyone reading later can see why it was closed. The reason is part of the record.

Phone your DSL or the LADO and ask. When in doubt, take advice before closing.

No. For a child under 18 consent is not required. The form records whether their view was sought.

No. You must submit it yourself, then press Mark submitted.

They record what the authority decided: reasonable grounds, conclusive grounds or negative.

DSLs, senior staff and admins. A data protection role can read a referral too.

Call 999 and phone your DSL. Do the referral afterwards.

Yes. Choose the originating concern and its indicators are filled in.

The page says to deliver within five working days. Each row shows its due date.

A signed receipt, an email confirmation or a phone confirmation. Pick the one you have.

Mark it as an issue, tell your DSL and follow your data breach procedure. The queue lists issues so they are chased.

Yes, while it is open. Give a reason and it is added to the notes.

DSLs, senior staff and admins.

Yes, the address is optional. Add the receiving organisation's name at least.

It leaves the active list. If it needed action, promote it to a concern before it does.

A concern is a formal, lasting record. A marker is a short signal that fades unless you promote it.

Yes. Set the hours when you record it. The usual time is 72.

DSLs, senior staff and admins.

The people who will see the child that day, as your procedure allows. Do not copy the narrative into email.

Record them as a context marker, or on the suspension intake form. Use both if you need the longer record.

Ten or more school days missed in a row, found by a nightly check.

No. It records that you did. Contact the council yourself first, then record it.

An alert caused by a recording error or an authorised absence. Dismiss it and write why.

DSLs, senior staff, managers and admins.

Follow your missing child procedure and tell your DSL now. Record it afterwards.

The page does not offer it. Tell your DSL. A new alert appears if a new run of missed days begins.