Help centre · area
Venues and rooms
Places you work, the rooms in them and their risk checks.
9 guides, 54 answers. Search everything

Guides
- Manage venuesFind, create and maintain venues, rooms, availability and safe arrival details.Step by step · 6 answers
- Read the venues listSee every venue and its next fortnight, find the one you need, and shut a day or bring a venue back.Step by step · 6 answers
- Prepare for a venue visitRead a venue's page before you go: how to get there, who to contact, what is planned and what is safe.Step by step · 6 answers
- Set up a venue's rooms and hoursAdd rooms, set how many each holds, choose opening hours, and turn a room off or back on.Step by step · 6 answers
- Close a venue for some daysShut a venue for a day or a run of days, sort out what was planned there, or archive it for good.Step by step · 6 answers
- See every venue's weekRead one grid of all venues for a week, spot a clash, and open any day room by room.Step by step · 6 answers
- Work the venue check-in queueRegister visitors with venues that need booking in, then confirm each one is done.Step by step · 6 answers
- Write a venue risk assessmentStart an assessment for a venue, list its hazards and controls, and mark it reviewed when it is still right.Step by step · 6 answers
- Set your starter hazardsKeep the list of common hazards that a new venue risk assessment offers to start from.Step by step · 6 answers
Questions people ask
Who can add or change a venue?
Managers and admins. Everyone else with venue access can read the page.
More in “Manage venues”What is the difference between closing a venue and archiving it?
Closing days is temporary and bookings stay. Archiving takes the venue out of use, and it can be restored.
More in “Manage venues”Why can't I book a room at a venue?
It may have no rooms, every room may be off, or the day may be closed. Check Rooms & hours and Closed days.
More in “Manage venues”Where do I find a venue's address and who to contact?
On the venue's page, in Getting there. Entrance photos and any access codes are there too.
More in “Manage venues”Does closing a day cancel the sessions booked on it?
No. The clash list shows what still needs action, and you move or cancel each one.
More in “Manage venues”What does Least used mean?
It orders venues by how few sessions were planned there recently. It is a prompt to look, not a decision.
More in “Manage venues”What is the difference between Venues and All places?
Venues are the places you manage, with rooms and hours. All places is the wider list of every place used for sessions.
More in “Read the venues list”Why is a venue grey for a day?
It is not open then. The weekly hours say it is shut, or someone closed that day.
More in “Read the venues list”How do I find the venues we hardly use?
Choose Least used. It orders venues by how few recent sessions were planned there.
More in “Read the venues list”How do I get an archived venue back?
Open the Archived filter, then restore it. Only managers and admins can.
More in “Read the venues list”Can I add a venue without an area?
Yes. Choosing one is optional in Add venue, though a venue is easier to find with one.
More in “Read the venues list”Why can't I shut a day?
Only managers and admins can. You will be told so, and asked to ask one of them.
More in “Read the venues list”Where do I find the address and parking?
In Getting there, at the top of the venue's page.
More in “Prepare for a venue visit”Why can't I see an access code?
Codes are hidden until you ask. Press the reveal button when you are ready to use one.
More in “Prepare for a venue visit”How do I know the venue is safe for my session?
Open the Risk assessment from Safety. It lists the hazards and the controls in place.
More in “Prepare for a venue visit”Who adds photos and contacts?
Managers and admins. Tell one if something is missing or out of date.
More in “Prepare for a venue visit”Can I book a room from here?
Yes, with Book a room. The room is held and a plan is made for the session.
More in “Prepare for a venue visit”What does grey mean on the calendar?
The venue is not open that day. Look at its hours, or at its Closed days.
More in “Prepare for a venue visit”Why can't anyone book this venue?
It may have no rooms, or every room may be off, or its hours may be empty. Check Rooms & hours.
More in “Set up a venue's rooms and hours”Does turning a room off cancel its bookings?
No. Existing bookings stay. The room is just no longer offered for new ones.
More in “Set up a venue's rooms and hours”How do I change opening hours from next term?
Choose the date in Start these hours from and press Schedule these hours. The old hours run until then.
More in “Set up a venue's rooms and hours”What is the biggest capacity a room can have?
Twenty. The field accepts a whole number from 1 to 20.
More in “Set up a venue's rooms and hours”I scheduled new hours by mistake. Can I cancel them?
Yes, before they start. Use the cancel option beside the scheduled change. The room keeps its current hours.
More in “Set up a venue's rooms and hours”Where did the rooms page under admin go?
It now sends you to the venue's own page. Everything about a venue is edited in one place.
More in “Set up a venue's rooms and hours”Does closing a day cancel the sessions booked there?
No. It shows you what is still planned, and you move, send back or cancel each one.
More in “Close a venue for some days”Who gets emailed when I close a venue?
The mentor of each session you move, send back or cancel. Press Close without emailing to skip it.
More in “Close a venue for some days”Can I close a venue for next week only?
Yes. Choose next Monday as the First day and the Friday as the Last day.
More in “Close a venue for some days”What is the difference between closing days and archiving?
Closing days is temporary. Archiving takes the venue out of use, and it can be restored later.
More in “Close a venue for some days”I closed the wrong day. What now?
Reopen it from the same section. Bookings you moved or cancelled stay as they are.
More in “Close a venue for some days”Why can't I see Closed days on a venue?
Only managers and admins see it. Ask one of them to close the venue.
More in “Close a venue for some days”How do I find a free room for next Tuesday?
Move to next week, find the venue's row and read Tuesday's box. Free means nothing is booked.
More in “See every venue's week”What does Not open mean?
The venue's weekly hours do not include that day. No room is offered, so nothing can be booked.
More in “See every venue's week”Why does a venue show closed when its hours say it is open?
Someone shut it for that day. Open the venue and look at Closed days.
More in “See every venue's week”Can I book from this page?
Not directly. Click the day to open the venue, then use Book a room there.
More in “See every venue's week”How do I see only my area?
Use the area filter at the top of the grid. It shows only the venues in that area.
More in “See every venue's week”What is sole use?
The whole venue is held for one booking, so nobody else can use any room at that time.
More in “See every venue's week”Why is the queue empty?
Nothing is waiting. It only holds bookings at venues that need booking in.
More in “Work the venue check-in queue”What does Mark booked in do?
It records that you registered the visitors with the venue, with your name and the time.
More in “Work the venue check-in queue”Can I undo Mark booked in?
Not from this page. Tell a manager if one was marked by mistake.
More in “Work the venue check-in queue”Why can't I open the queue?
It needs the DSL, manager or admin role. The page tells you so.
More in “Work the venue check-in queue”Who sees the vehicle and driver details?
Only the person who booked it, managers, admins and the DSL.
More in “Work the venue check-in queue”What if the date has already passed?
Check with the venue and the person who booked it before you confirm. The queue still lists it.
More in “Work the venue check-in queue”Who can edit a venue risk assessment?
Managers and admins. A DSL can mark it reviewed but cannot change what it says.
More in “Write a venue risk assessment”Can a mentor read it before a visit?
Yes. Anyone who can see the venue can see its assessment, as read-only text.
More in “Write a venue risk assessment”What does Mark as reviewed do?
It confirms the assessment is still right, records who and when, and sets the next date to look at it again.
More in “Write a venue risk assessment”How do I replace an assessment?
Archive it, then start a new one. The old one is kept in the history.
More in “Write a venue risk assessment”Can I delete a hazard?
Yes, with remove and a confirmation. It cannot be undone, so edit it instead if it only needs changing.
More in “Write a venue risk assessment”Where do the starter hazards come from?
From your organisation's own list. A manager or admin keeps that list up to date.
More in “Write a venue risk assessment”Does editing the list change assessments we already have?
No. Only assessments started after the change use the new list.
More in “Set your starter hazards”Why can't I open this page?
It is for managers and admins. You will see a message saying so, with who to ask.
More in “Set your starter hazards”Can I delete a starter hazard?
You archive it instead. It stops being offered and can be restored later.
More in “Set your starter hazards”What if I archive them all?
A new assessment falls back to the built-in list until you add one of your own.
More in “Set your starter hazards”Where do I start an assessment from these hazards?
On the venue's risk assessment page, choose to seed the assessment from your organisation.
More in “Set your starter hazards”Can I change the order?
Yes. Use Move up and Move down on each hazard.
More in “Set your starter hazards”