Help centre · area
Attendance and education
Registers, school attendance, courses and pickups.
7 guides, 42 answers. Search everything
Guides
- Read today's attendance emailsCheck which collection emails went out, resend any that failed, and chase pickups nobody has stamped.Step by step · 6 answers
- Read the attendance gridSee attendance for every learner by date and compare a period with the one before it.Step by step · 6 answers
- Share attendance with a school or councilPrepare an approved attendance summary for one learner, name who may see it, and end access when it is no longer needed.Step by step · 6 answers
- Record arrival and follow-upNote when someone arrived or was absent, see who was late, and own any follow-up until it is resolved.Step by step · 6 answers
- Use Courses and awardsFollow every course, unit and certificate across the service, spot who is stuck and download the overview.Step by step · 6 answers
- Update one person's educationOpen a person's whole education page to record courses, units, certificates, visits and who works with them.Step by step · 6 answers
- Export the register and compare groupsDownload a register for one patch or commissioner, and read group figures across the organisations you belong to.Step by step · 6 answers
Questions people ask
What does No target mean?
The session was stamped, but no school or contact is linked to the young person. Add one under Who we tell on the pickups board.
More in “Read today's attendance emails”Can I stop an email that is about to go?
Yes, if it is still pending. Press Cancel within five minutes. A sent email cannot be recalled.
More in “Read today's attendance emails”Why is a session overdue?
It has started and nobody has marked it collected or not collected. Chase the mentor or stamp it yourself.
More in “Read today's attendance emails”Who can resend a failed email?
Managers and admins. The DSL can read the board but not act on it.
More in “Read today's attendance emails”Where do I change the wording parents receive?
Under Wording & thresholds. Only an admin can edit it.
More in “Read today's attendance emails”Are the times in London time?
Yes. Every time on the page is London time, even in summer.
More in “Read today's attendance emails”Why does a learner show no outcome?
Their session may not be written up and signed off yet. Open it and the page says what is missing.
More in “Read the attendance grid”Do provider cancellations lower attendance?
No. They are shown separately and left out of the percentage.
More in “Read the attendance grid”How far apart can the dates be?
Up to 366 days. Anything longer is refused with a message.
More in “Read the attendance grid”Can I change attendance here?
No. The grid only reads. Change an outcome on the session or on the pickups board.
More in “Read the attendance grid”How do I compare this term with last?
Pick the term, choose Previous term or period, and press Compare.
More in “Read the attendance grid”Why is the grid empty?
There may be no sessions in those dates, or you may not have access to the young people in it.
More in “Read the attendance grid”Does approving a summary send it?
No. It only saves a copy. Sending needs a recipient and for external delivery to be switched on.
More in “Share attendance with a school or council”What does the school actually see?
A percentage, counts of attended, missed and pending, and dates. No notes, reasons or staff names.
More in “Share attendance with a school or council”Why are some sessions marked pending?
They are not signed off yet. Only approved outcomes enter the percentage.
More in “Share attendance with a school or council”How do I stop a school seeing attendance?
Press End access on their subscription. It takes effect straight away.
More in “Share attendance with a school or council”Can a parent be given access here?
No. This page is for schools and councils. It creates no parent or family access.
More in “Share attendance with a school or council”Why can I not press the approve button?
You may be viewing as another person. Sharing must be changed from your own account.
More in “Share attendance with a school or council”Does recording arrival change the attendance figure?
No. Figures use signed-off outcomes. An arrival note adds punctuality and follow-up detail.
More in “Record arrival and follow-up”Why can't I see Record arrival / absence?
You can look but not write, or you are viewing as another person. Use your own account.
More in “Record arrival and follow-up”Who owns a follow-up?
The person you choose when you save it. Pick an assigned staff member or yourself.
More in “Record arrival and follow-up”Does sending a message resolve a follow-up?
No. Resolve it yourself and explain how it was settled.
More in “Record arrival and follow-up”What if I record the wrong thing?
Use Correct observation on that line and save the right answer.
More in “Record arrival and follow-up”Is this a safeguarding record?
No. If there is a concern, raise it through the usual safeguarding route as well.
More in “Record arrival and follow-up”Why can't I open Courses and awards?
It is for managers and admins. Everyone else uses the Learning plan tab on a young person's record.
More in “Use Courses and awards”What does no progress mean?
No unit or step has moved on for several weeks. Open the row to see what is stuck.
More in “Use Courses and awards”How do I find certificates to hand out?
Press the certificates number, or open AQA units and look at the stage called certificate to give.
More in “Use Courses and awards”Can I get this in a spreadsheet?
Yes. Press Download on the overview. It exports what you have filtered.
More in “Use Courses and awards”How do I add a unit for someone?
Press Update on their row and add it in their education page.
More in “Use Courses and awards”Is this the same as the record's Courses tab?
Yes. They use the same panels, so a change in one shows in the other.
More in “Update one person's education”Why does it open as a pop-up?
Pressing Update on the overview opens it over the board. A direct link shows it as a page.
More in “Update one person's education”How do I record an observation visit?
Press Record a visit and add the date and what you saw.
More in “Update one person's education”Who can see this page?
Managers and admins. Other roles go to the Courses part of the record.
More in “Update one person's education”Where do I check evidence a mentor sent?
Under Evidence waiting to be checked. Anything ready is listed there.
More in “Update one person's education”Does a change here reach AQA claims?
Yes. A unit at the evidence checked stage can go into a claim on the AQA claims tab.
More in “Update one person's education”Does the export include safeguarding information?
No. Safeguarding, wellbeing, notes and subject-access records are excluded.
More in “Export the register and compare groups”Is a download recorded?
Yes. Every one is written to the audit log with who, when and what.
More in “Export the register and compare groups”Can I export two areas together?
Not in one file. Choose one area or commissioner each time.
More in “Export the register and compare groups”What is the group page for?
To compare totals across the organisations in a group, such as a trust. It shows no personal detail.
More in “Export the register and compare groups”How fresh are the group figures?
They refresh hourly, so a change you made a few minutes ago may not show yet.
More in “Export the register and compare groups”Why is the group page empty?
Your organisation may not belong to a group, or no data falls in the dates you chose.
More in “Export the register and compare groups”
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