Inbox, tasks and notifications

Some safeguarding and delivery-failure notices are always on, so important news is never missed.

Each time sends one email per event. A round-up gathers them into one email, hourly or daily at 7am.

Check you changed the email choice and not only the in-app one. They are separate.

No. These choices are yours alone.

In your inbox. The bell in the top bar leads there.

The inbox shows the last seven days. Older notices are kept but not listed.

No. It only clears the notice from your list. The work behind it still needs doing.

Yes, from your own list, after confirming. The concern itself stays open until the right person closes it.

Needs you waits for an action from you. For your information is news you do not have to act on.

Yes, for most kinds. Open Settings, then Notifications. Some safeguarding notices cannot be switched off.

It shows for DSLs and admins, who approve week plans before a manager sees them.

Conversations open from their own link. If you have no link, ask the person who started the conversation.

Check the number is right and try again. If it still fails, contact the person another way and tell your admin.

Yes, 1,600 characters. The counter shows how many you have left.

Texts do not carry your name unless you write it. Sign your message if they need to know who wrote it.

Not from this page. It is for replying to an existing conversation.

People in your organisation who have access to this page. Treat them like any other record.

Nothing is waiting on you. New work appears as soon as it lands, and the page refreshes by itself.

No. A task clears when the work is done in its own place. Press Open and finish it there.

Managers see jobs that only a manager can do, such as sign-offs. Your own jobs are mixed in with them.

A nightly check noticed something worth a look. It is advice only. Open the record and use your own judgement.

Press Choose your emails. For each kind you can choose each time, a round-up, or none.

Your organisation has to switch it on. Ask your manager if you would like it.

Your organisation has to switch it on. Ask your manager if you would like it.

Your manager sees the same figures when they support you. Colleagues do not.

A photo or document uploaded to the session. A session with none counts against the Evidence tile.

A week counts when every plan for it was first sent by Thursday 5pm the week before. Cancelled plans are left out.

No. Your manager records and closes actions with you. Ask them to change one.

Weeks you were away are marked so the trend is not unfairly pulled down.

Managers and admins by default. Everyone else sees a sentence saying who to ask.

That is set where categories are managed. The page tells you where. It will never leave a concern with nobody to receive it.

Check the timing and any held-back setting. Then use By person to see what they are down to receive.

Open it and press See an example. Press Send me this example to get a copy.

Yes. Press Put it back to return the email to how it was. See its history shows earlier changes.

They are listed on this page. Their people are changed on the Tasks page, in the reminders panel.