Questionnaires and feedback

It needs the manager or admin role. Ask an admin if you think you should have it.

A standard form is shared by all organisations and cannot be edited. Your version is a copy only your organisation uses, and you can edit it.

Yes. Press Revert to default. Your copy is taken out of use and the standard form is used again.

Press Send on the form. A window opens to choose who it goes to. See the guide on sending a questionnaire.

Those are checklists. You complete them yourself at a venue. You do not send them to anyone.

Open the Responses tab, or press Insights for scores and trends.

The slug is set when you create the form. If you chose badly, make a new template and use that.

You need the manager or admin role. Your organisation may also limit who can change forms. Ask an admin.

No. It starts as a draft. Nobody can answer it until you publish and send it.

It says who the form is for, such as a parent or a colleague. It decides who you can pick when you send it.

Yes. On the Questionnaires page, press Customise on the standard form to make your own copy.

It may be a shared standard form. Press Customise on the Questionnaires page to make your own copy.

Yes. A small indicator shows saving, saved or error. If it shows an error, a banner explains why.

Answers already given stay linked to the version they answered. Check Versions before you change a live form.

Press / on your keyboard to open the add question list, then pick a type.

Use the undo arrow straight away. After you leave the page, you would need to add it again.

Press Move back to draft. For your own copy of a standard form, the button says Switch back to the built-in form.

It is a System theme, which is shared and read-only. Press Customise to make a copy you can edit.

It keeps the form calm. The completion screen is quiet, the thank-you is fixed and no animations play. Use it for safeguarding forms.

The colours may not be easy enough to read. Choose a stronger accent colour and save again.

Archiving takes it out of your list. Check which forms use it and give them another theme first. Questions never change.

Yes. The Theme tab in the form editor lets you override single settings for that form.

No. A theme only changes how a form looks and feels.

It is the average of answers on scale questions, such as stars. Free-text answers are not scored.

There is not enough data yet to work it out. Send forms and wait for answers.

It is the share of forms sent that were completed. The line below shows the numbers behind it.

To the Parent feedback tab here, and to the young person's record, in the Feedback section.

Comments show the audience and form. Open the invitation on the Responses tab to see who it was sent to.

Send the signed-off report to parents. The email contains their personal feedback link and QR code.

Only published forms can be sent. Open the form in the editor and publish it first.

The invitation is still made. Copy the link and send it by hand, or fix the address and create a new invitation.

For the number of days in Expires in (days). After that the link stops working.

Yes. Create the invitation without an address, then copy the link or show the QR code.

Press Send another on the result, or open the window again.

Invitations can end in several ways, including revoked. The Responses tab shows each status.

The 200 most recent in the view you chose. Use the status filters to narrow the list.

Open a Submitted invitation. Its page shows each question with the answer under it.

The invitation is not Submitted yet. It is still Pending or Opened, or it Expired.

The scan found a problem with it, so it was blocked. It cannot be opened.

Send a new one from the Overview tab. The old link no longer works.

The invitation page shows the template version. Open Versions in the editor to compare.

For the parent form, open the Parent feedback tab and press View feedback results.

It is the share of invitations for this form that were completed.

It is where people stop answering. A big fall at one question suggests that question is putting people off.

The counts include only the children each person can see. A note at the top says when that applies.

No. This page shows counts and averages. Open an invitation on the Responses tab to read an answer.

It has not been recorded within its cycle for that venue, or it has never been started.

No. Only your own venues are offered. Ask an admin for access if you should.

No. You fill it in yourself, on the spot, as the person doing the check.

It confirms you completed the check. Your typed name and the time are saved with it.

Press Record another after saving. Choose the next venue.

The venue stops appearing under Routine checks to do until its next cycle is due.

No. The four axes are fixed. You can add as many prompts as you like within them.

They are kept. Archived questions keep their existing answers.

A prompt must be between 3 and 500 characters. Shorten or lengthen it and save again.

You may be viewing as someone else. Switch back to your own manager or admin view to edit.

Give each a sort order number. Lower numbers come first.

Press Send welcome pack. Choose the young person, check the parent details and send.

It permanently removes all personal data on the record and keeps only an audit shell. There is no undo.

Yes. Open the Archive tab and unarchive it. Scrubbed records cannot be restored.

Use Welcome wording and documents. It opens Onboarding. If the button is missing, you cannot change it.

Press Welcome PDFs. Upload a default, and add one for an area if you need to.

The row says Sent with the date, and adds opened once they have opened it.

Any signed-in member of staff. Parents use their own personal link instead.

No. Staff previews do not save or send answers.

The parent feedback form is not published. Ask a manager or admin to publish it.

A manager or admin presses Edit parent feedback form, changes the question and publishes.

To the Parent feedback tab in Questionnaires and the child's record.

The section is on by default for managers. Ask an admin to switch it on for you.

To your safeguarding leads, who are alerted when one arrives.

The poster invites a safe and anonymous report, and says so.

No. It does not promise a time for reading a report, so do not add one by hand.

Scan it with a phone, or open the address under Where the QR points. Do it before you pin the poster up.

Call 999. The poster says this too. The form is for non-emergency worries.

Everyone in your organisation, straight away. Other organisations are not affected.

Yes. Press Put back the product's wording on the box. It returns to the original.

Only some boxes can be hidden. A box without the tick is needed and stays on the form.

Yes. It is recorded with who made it and when.

Yes, in a later update. The website changes straight away.

Edit that form in the Questionnaires editor. This page is for team forms.