Follow invitations and read the answers

This is for managers and admins. It lists the 200 most recent invitations. What you see also follows your own access.

Steps

1. Open Questionnaires, then the Responses tab. The page is called Invitations.
2. Use the filters to pick a status: All, Pending, Opened, Submitted, Expired or Revoked.
3. Read each row: the template, the recipient, the young person, the status and when it was sent and expires.
4. Press a row to open the invitation. A window shows its delivery history and answers.
5. Open the full page to read the Response. Each answer sits under its question.
6. Download any attached PDF or file from the answer. Come back to the list to open the next one.

If it goes wrong

• If an invitation is still Pending after a few days, the link may not have reached them. Copy the link from the invitation and send it another way.
• If an invitation is Expired, send a new one. The old link no longer works.
• If a file says it was removed by the safety scan, it was blocked and cannot be opened.

What the statuses mean

• Pending: sent, not yet opened.
• Opened: the link was opened, but the form is not finished.
• Submitted: the form was completed. Its answers are available.
• Expired: the link ran out before the form was finished.
• Revoked: the invitation was cancelled, and a reason may be shown.

Parent feedback responses

A link from the Parent feedback tab opens this list already filtered to the parent form, headed Parent feedback responses. Clear the filter to see everything.

Reading one invitation

The page shows the recipient, the young person it is about, any region, the template version, and when it was sent, opened and submitted. The template version tells you which wording they answered, even if the form has since changed.

Answers, signatures and files

Each answer shows with its question number and type. An unanswered question says so. A signature shows the typed name, the statement agreed to and the time. Images and audio show in place. PDFs and other files can be downloaded.

Files and the safety scan

Uploaded files are scanned before they are shown. While the scan runs, you see that it is in progress. A file that fails the scan shows Removed by safety scan and is never available.

Privacy

Answers can contain personal and sensitive detail. Only open what you need, and follow your safeguarding process if an answer raises a concern.

How it links together

A submitted answer belongs to the invitation, the child it is about and the form version. It counts in insights and in the form's own results. Files are scanned before anyone can open them. Worries found in answers should go through your normal process.