See completion results for one questionnaire

This page is for managers and admins. It covers one form at a time.

Steps

1. Open the form's results. For the parent form, open Parent feedback and press View feedback results.
2. Read the three figures: Invitations sent, Submitted and Submission rate. The page is headed Completion analytics.
3. If a note says the counts include only the children you can see, remember other people may see different totals.
4. Read Drop-off by question. It shows how many answered each question, and the response rate.
5. Find the first question where the rate drops sharply. People are giving up there.
6. Read Average scores for scale questions. Then go back to the form editor and improve the weak spots.

If it goes wrong

• If it says no responses yet, nobody has finished the form. Check the invitations list for ones still pending.
• If the page says a manager or admin role is needed, ask your admin.
• If the numbers look low, check whether links expired before people opened them.

The three figures

Invitations sent counts every invitation made for this form. Submitted counts those completed. Submission rate is submitted divided by sent, shown as a percentage. A low rate usually means links were not opened, not that people disliked the form.

Drop-off by question

The table lists each question with how many people answered it and the response rate, with a small bar. A sharp fall at one question suggests it is hard to answer, too long, or sensitive. Consider making it optional or rewording it.

Average scores

For questions that use a scale, such as stars, you see the average score and how many responses stand behind it. Treat an average from a handful of responses with caution.

Who is counted

The counts include only children you are allowed to see. When your access is narrower than the whole organisation, a note at the top says so.

Related pages

The Overview tab shows scores across all forms. The Responses tab lists individual answers. This page is the view for one form.

How it links together

Counts come from the invitations for this form. Scores come from scale answers. The wider view is on the Overview tab, and individual answers are on the Responses tab. See the guide on reading insights.