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Read today's attendance emails

Check which collection emails went out, resend any that failed, and chase pickups nobody has stamped.

Checked against the screens:

Every organisation can choose its own words for the people and roles it works with. When you are signed in, this guide uses your organisation’s words. Otherwise it uses the product’s own.

For managers, admins and the DSL. Only managers and admins can resend or cancel an email.

Steps

  1. Open Attendance from the menu. The page is headed Today's collection emails.
  2. Choose how far back to look: Today, Last 7 days, or a longer stretch.
  3. Read the counts at the top: sent, pending, failed, overdue, cancelled and no target.
  4. Open Failed. Press Resend on each line, or fix the cause first.
  5. Look at the overdue list. Each line is a session that has started but has no stamp. Chase the mentor.
  6. Look at the no-target list. Add the missing school or contact so the next email can go.
  7. When the page shows All clear., you are done.

If it goes wrong

  • If a resend fails, the line says why. Check the address, then try again.
  • If an email was sent by mistake, you can only Cancel one that is still pending.
  • If you cannot see Resend, you can look but not act. Ask a manager or an admin.

How it links together

Each email starts when someone stamps a pickup on the pickups board. The school or other contact linked to the young person is emailed. This page shows what became of each one. The attendance grid and sharing pages read the same stamps.

From a stamp to an emailA stamped pickup creates one email for each contact who should be told.
  1. Pickup stampedCollected or not collected
  2. Email queuedTo each linked contact
  3. Sent or failedShown on this page
  4. CountedIn the attendance grid

The six counts

  • Sent: delivered, with the recipient and time.
  • Pending: queued but not yet confirmed. This is rare.
  • Failed: rejected or lost on the way. These need a resend.
  • Overdue: the session has started and nobody has stamped it.
  • Cancelled: a pending email that a manager cancelled within five minutes.
  • No target: stamped, but no school or contact is linked, so nothing was sent.

Choosing the period

The tabs along the top change the period: today, the last 7 days, the last 30 days, or this term of 90 days. Times are in London time.

Wording and thresholds

Wording & thresholds opens the setup view. It holds the words a parent or school receives, and the lines that count attendance as a concern. An admin edits the wording. A manager can read the board.

Who sees this page

Managers, the DSL and admins can see it. The database decides this by one rule, and a refusal on screen says who to ask.

Questions people ask

What does No target mean?

The session was stamped, but no school or contact is linked to the young person. Add one under Who we tell on the pickups board.

Can I stop an email that is about to go?

Yes, if it is still pending. Press Cancel within five minutes. A sent email cannot be recalled.

Why is a session overdue?

It has started and nobody has marked it collected or not collected. Chase the mentor or stamp it yourself.

Who can resend a failed email?

Managers and admins. The DSL can read the board but not act on it.

Where do I change the wording parents receive?

Under Wording & thresholds. Only an admin can edit it.

Are the times in London time?

Yes. Every time on the page is London time, even in summer.