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Prepare for a venue visit

Read a venue's page before you go: how to get there, who to contact, what is planned and what is safe.

Checked against the screens:

Every organisation can choose its own words for the people and roles it works with. When you are signed in, this guide uses your organisation’s words. Otherwise it uses the product’s own.

Everyone with venue access can read a venue's page. Use it the day before a first visit, or in the car park.

Steps

  1. Open the venue from the Venues list. The links under its header jump to each section.
  2. Read Getting there: the address, parking, access and any arrival notes.
  3. Look at What it looks like for the entrance photos, so you know the door when you see it.
  4. Check Who to contact and Access codes if the venue has them.
  5. Read Today and next to see what is planned there and which rooms are held.
  6. Read Safety. Open the Risk assessment and note the controls that apply to your session. Look at Routine checks too.
  7. Use Book a room if you need a room and none is held.

If it goes wrong

  • If an address or contact is missing, tell a manager. They can add it in a minute.
  • If you cannot get in, use the contact on the page, then tell a manager what happened.
  • If something is unsafe on arrival, follow your usual safeguarding routes. Do not wait for the page to change.

How it links together

The page gathers information others entered: the address and contacts from managers, hazards from the risk assessment, bookings from Scheduling and the Planner.

What feeds a venue pageRead it before you go.
  1. DetailsAdded by a manager
  2. Risk assessmentWritten and reviewed
  3. BookingsFrom the Planner
  4. Your visit

Getting there

This card holds the address, with a link to a map, parking, access instructions, fire and first-aid information, arrival notes and who to contact. Contacts who are emailed when a room is booked are marked.

Access codes are hidden until you ask to see them. Only reveal one when you are about to use it.

What it looks like

Photos of the entrance help someone arriving for the first time. Managers and admins add them. If there are none, the page says so.

Today and next

This lists what is planned here today and over the next two weeks, from the Planner. It also lists the young people who have come here in the last twelve weeks.

Safety

The card links to the venue's risk assessment and to its routine checks. It is advice for whoever runs sessions there. It never stops anyone booking.

Booking a room

Pick a date, a room, morning or afternoon, and the young person. The room is held and a plan is made for the session. The morning here and the afternoon somewhere else counts as two bookings.

If no rooms are set up, or all are off, the page says nothing can be booked and who to ask.

Availability and resources

Availability is a month at a glance. Green is free, amber partly booked, red full and grey not open. Pick a day to see who is booked in, room by room.

Resources lists what is kept at the venue and what works well in that space.

Questions people ask

Where do I find the address and parking?

In Getting there, at the top of the venue's page.

Why can't I see an access code?

Codes are hidden until you ask. Press the reveal button when you are ready to use one.

How do I know the venue is safe for my session?

Open the Risk assessment from Safety. It lists the hazards and the controls in place.

Who adds photos and contacts?

Managers and admins. Tell one if something is missing or out of date.

Can I book a room from here?

Yes, with Book a room. The room is held and a plan is made for the session.

What does grey mean on the calendar?

The venue is not open that day. Look at its hours, or at its Closed days.