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Raise a concern from the hub or your phone

Start a concern in a few taps from the hub, or from the short phone form, and tell the right person today.

Checked against the screens:

Every organisation can choose its own words for the people and roles it works with. When you are signed in, this guide uses your organisation’s words. Otherwise it uses the product’s own.

For anyone who works with young people. If a child is in immediate danger, call 999 first, then phone your DSL. Do not wait for the app.

Steps

  1. Open the hub. The top card says Report it here.
  2. Pick the young person from your list. For an adult or a visitor, press Someone else: staff, a visitor.
  3. On a phone, open the short form. Choose the young person under Who is this about?.
  4. Choose a level. Level 1 is a note. Level 3 is active risk. Level 4 is a crisis.
  5. Write the facts under What happened?. Say what you saw or heard, not what you think.
  6. For level 3 or 4, pick a date in Follow-up by. You may also name the DSL.
  7. Press Raise concern. The accountable DSL is told straight away.
  8. Add the fuller account from the young person's record when you can.

If it goes wrong

  • Nothing has been sent until you press Raise concern. A draft on your device is not a report.
  • If you see a note about an unfinished concern on this device, open it and finish it.
  • If it will not save, phone your DSL. Then try again; pressing it twice makes no second concern.
  • If you picked the wrong young person, tell your DSL at once so the record is moved.

How it links together

The concern appears on the young person's record and in the DSL queue. The raiser sees their own concern. The DSL and admins see the whole organisation; managers and mentors see their own work and what is shared. The next guides are how to respond and how to work the queue.

Who is told, in orderThe raiser acts first. The DSL is told when you press the button.
  1. You raise itHub or phone form
  2. DSL toldAccountable lead is notified
  3. QueueAppears in the lead's queue
  4. ActionDecision and follow-up
  5. CaseLinked if work continues

Which way in to use

The hub is for most people. It lists your own young people so you do not have to search. The phone form is the quickest way to log something the moment it happens.

Both create the same kind of concern. The same people are told. Use the one that suits where you are.

Who is told

Raising a concern tells the accountable DSL. If you name one, that person is told. If you do not, the system finds the young person's DSL, or the lead for their area, or the queue owner.

You can see only the concerns your role allows. Raising one does not mean you can read what others write about it.

Choosing a level

  • Level 1 is a note for the record.
  • Level 2 is a concern the DSL should be aware of.
  • Level 3 is active risk and needs DSL action.
  • Level 4 is a crisis. It needs escalating now, and still needs a phone call.

If you are unsure, choose the higher level. The DSL can lower it. Levels 3 and 4 need a follow-up date.

Writing the first account

Write what happened in plain words, in the order it happened. Say who told you what. Keep your opinion for a separate place.

You do not need every detail to start. A short, factual first account that reaches the DSL today is better than a perfect one tomorrow.

Concerns about an adult or a visitor

Use Someone else: staff, a visitor when there is no young person. This covers first aid for a colleague or a visitor's fall.

A concern that an adult may have harmed a child is different. Tell your DSL directly and at once. They will decide about the LADO.

After you have raised it

The DSL sees it in their queue. You may be asked for more detail. Do not discuss it with others unless your procedure says so.

If the child tells you more later, add it. Do not wait for someone to ask.

Questions people ask

What if the child is in danger right now?

Call 999 first, then phone your DSL. Raise the concern afterwards, as soon as you safely can.

Who gets told when I raise a concern?

The accountable DSL is told straight away. If you named a DSL, it is them. Otherwise the system chooses one.

Can I raise a concern from my phone?

Yes. The short phone form asks only who, what level, what happened and, for levels 3 and 4, a follow-up date.

Can I change a concern after I raise it?

You cannot rewrite the first account. Add to it from the young person's record, or tell your DSL what was missing.

Why does it ask for a follow-up date?

Levels 3 and 4 must be looked at again. The date makes sure someone does. It does not mean you can wait to act.

What if I picked the wrong young person?

Tell your DSL straight away. Do not raise a second concern for the same event without checking first.

Can I raise a concern about a member of staff?

Yes. Use Someone else: staff, a visitor, and also tell your DSL directly. Allegations against adults need a person to act quickly.