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Find your sessions in the Planner

Choose a view, move through the dates, and use the filters to find the session you want.

Checked against the screens:

Every organisation can choose its own words for the people and roles it works with. When you are signed in, this guide uses your organisation’s words. Otherwise it uses the product’s own.

Watch the first part: your week.

For anyone who plans or records sessions. Mentors see their own. Managers see the whole organisation.

Steps

  1. Open Planner in the left-hand menu. It opens on this week.
  2. Choose Day, Week, Month or All at the top to change how much you see.
  3. Use the arrows to move on or back. Today, Tomorrow, This week and This month jump you straight there.
  4. In Day, Month and All, narrow the list with Everything, Planned, Needs prep, Completed or Cancelled.
  5. Pick one young person from the drop-down beside those buttons to see only their sessions.
  6. Tick Show cancelled to see cancelled ones. Press Clear filters to put everything back.
  7. Click a session to open it.

If it goes wrong

  • Nothing showing? Check the date in the heading, then the filters. In All, press Jump to today.
  • A session you expect is missing? It may be cancelled. Tick Show cancelled.
  • Days look missing? Untick Hide empty days.
  • Still cannot find it? Ask your manager. They can see everyone's planner.

What each view shows

  • Day lists every session on one date, with the buttons for each one.
  • Week lays the days out side by side. A manager sees a board of the whole organisation.
  • Month is a calendar. Click a day to open it in the day view.
  • All lists every session in date order. Earlier and later days are folded away until you open them.

Moving through the dates

The arrows step one day, week or month. The heading always names the period, such as the week you are looking at. In the day view, Today is marked next to the date when you are on it.

Filters

The status buttons and the young person drop-down work in Day, Month and All. The week view has no status buttons for your own planner.

A manager looking at the whole organisation's week gets a bar of filters instead. It has a search box and choices for the person delivering, the young person and the area.

Empty and cancelled days

Hide empty days leaves out days with nothing booked. In the day view it reads Skip empty days and the arrows jump to the next day with a session. Cancelled sessions stay hidden until you tick Show cancelled. A small number beside the tick box tells you how many are hidden.

The count under the heading

The line under the heading counts upcoming sessions in what you are looking at. When some are already in the past, a second figure shows the total.

Where a session sits in its lifeEvery session you find in the Planner is at one of these stages. The label on it tells you which.
  1. BookedA slot with who and when
  2. PlannedGoal, place and intent saved
  3. Delivered or notThe answer on the day
  4. Written upThe account is sent
  5. CountersignedA manager signs or sends it back

How it links together

The Planner reads the same sessions that Scheduling books and that Home shows on your day. Filtering here changes only what you see, never the records. What you open from a row leads into the plan, the attendance answer and the write-up, which feed the countersign queue and the reports. Read the guide to reading a session in the Planner for the labels, and the guide to other people's Planners for the whole-organisation view.

Questions people ask

Why can't I see a session I know is booked?

Check the date and the view first. Then check the status buttons and the young person drop-down. A cancelled session stays hidden until you tick Show cancelled.

Why does the Planner open on a week and not on today?

It always opens on the current week. Choose Day and then Today to see only today.

How do I look at sessions from last month?

Choose Month and press the left arrow. Or choose All and open the earlier days that are folded away.

What does the number at the top of the Planner mean?

It counts the upcoming sessions in what you are looking at. A second figure shows the total when some are in the past.

Why can't I see other people's sessions?

Mentors see their own planner. Managers and admins see everyone's. Ask your manager if you think you should see more.

Can I filter the week view?

Not by status on your own planner. Switch to Day or Month to use the filters.

How do I get rid of all my filters at once?

Press Clear filters. It resets the young person, the status and the two tick boxes.