Say whether it was delivered — Help

On Home, press Delivered or Not delivered for each one on your day's list, and say why if it did not go ahead.

Every organisation can choose its own words for the people and roles it works with. When you are signed in, this guide uses your organisation’s words. Otherwise it uses the product’s own.

For mentors. Press one when you collect the young person, or know they will not come. There is no undo. On the day itself, either button emails the organisations set up as the young person's contacts.

Steps

Open Home. Under Your day, find the card for the young person.
Two buttons sit under it: Delivered and Not delivered.
If it is going ahead, press Delivered. Nothing asks you to confirm.
If it is not going ahead, press Not delivered and choose the reason that fits.
Under What happened?, write what happened in your own words. You cannot save without it.
Say whether you saw them today. Yes, I saw them counts as a safe and well check.
Press Save. That finishes the session. A manager reads what you wrote, and there is no write-up to do.

If it goes wrong

There is no undo on Home. If you pressed the wrong one, tell your manager straight away.
No buttons under a card? It already has an answer, it is finished or cancelled, or you only help deliver it.
Save stays grey until you have typed something and answered the question about seeing them.
If a message says an email was not sent, your answer was still saved. Press Continue and tell your manager.
If you cannot find Your day, you may be on the other view. Open your account menu and change it under View as.