Countersign what is waiting — Help

Read each write-up that is waiting for your signature, then sign it or send it back with a reason.

Every organisation can choose its own words for the people and roles it works with. When you are signed in, this guide uses your organisation’s words. Otherwise it uses the product’s own.

For managers and admins. Each write-up a mentor sends in waits here for a signature. You cannot sign your own.

Steps

Open Home. Under Needs you now, press the Sign-off queue tile.
The list opens. Write-ups waiting are on the first tab. Plans waiting are on the second.
Press Review on a row. You cannot sign from the list: every write-up has to be opened first.
Read it. If it is good, press Sign & next. On the last one the button says Sign.
If it needs changes, press Send back. Write what needs fixing, then press Confirm send back.
Press Skip to leave one for later, and Done when you have finished.

If it goes wrong

After you send one back, the mentor is told why and can change it and send it again.
A write-up you wrote yourself has no sign button. Ask a colleague to sign it.
If a message says you are signing faster than the limit allows, wait a few seconds and try again. Your place is saved.
If you cannot find a write-up you expected, press All next to Mine. They show only when your list is narrower than the whole service's.
If you press Confirm send back with no reason, it says Say what needs fixing before sending it back. Type the reason and press it again.