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Why it says there is already a write-up

What the warnings about an existing write-up mean, what they never block, and the way out of each.

Checked against the screens:

Every organisation can choose its own words for the people and roles it works with. When you are signed in, this guide uses your organisation’s words. Otherwise it uses the product’s own.

The system warns you when a young person already has a write-up for the day. It is advice. A young person can genuinely have two sessions in a day, so you can always carry on.

The warnings you may meet

  • A window listing the write-ups that exist for today. Open one if it is your session. Press Carry on with this write-up if it was a second one.
  • A notice when you change the date, saying the young person already has one for that day, with a link to it.
  • A notice that a manager sent your write-up back. It is still yours. Open it and answer what they asked.
  • This session is already written up. This appears when you asked to record a session that already has a write-up. You are taken to the one that exists.

If it goes wrong

  • Not sure it is the same session? Open the one listed and check the time and the outcome.
  • It really was a second session? Carry on. The warning is only advice.
  • Sending was refused as overlapping an existing write-up? Use Open the existing record. It opens in a new tab, and what you typed stays here.
  • That record already went to a manager? Use Ask for it back, say what needs changing, and press Send.

Why it is a warning and not a stop

Two sessions in one day happen. Blocking the second one would be wrong often enough that people would learn to work around it. A write-up that cannot be filed also costs more than a duplicate that a manager can merge later. So the system shows you what exists and leaves the decision with you.

When you open Record on a session already written up

If the session already has a write-up, you are taken to it instead of a blank form. A second form would not reach the same record. If the write-up is yours and still open, the button says Finish this write-up. If it was returned, it says Make the requested changes.

If the write-up has been sent, you cannot edit it. Ask a manager to send it back to you. If it is a colleague's, it is theirs to finish, and you can read it.

A returned write-up is still yours

When a manager sends your write-up back, it stays your draft. Starting a new one for the same day would leave the returned one stranded. The warning tells you to open the original and send it again.

When two people share a draft

On a session with two people delivering, both can update the same draft until it is sent. You are not warned about a duplicate, because there is only one. If you both change a box, the form lets you choose whose words to keep.

Asking for it back

Ask for it back sends a short message to the manager who holds it. It names the person and asks what needs changing. They return the write-up to you if they agree. Until then it stays where it is.

What happens when one existsThe system shows you what is there and leaves the choice to you.
  1. Record openedFor a young person and day
  2. WarningExisting write-ups listed
  3. Open itIf it is the same session
  4. Carry onIf it was a second one

How it links together

The list comes from the write-ups already filed for that young person and day, whoever wrote them. Opening one takes you to its record page, which managers also see in the countersign queue. Nothing is merged or deleted for you. See the guide to reading a finished write-up and the guide to sending a write-up.

Questions people ask

Why does it say this young person already has a write-up today?

There is a write-up on file for them for that day. If it is your session, open it. If it was a second one, press Carry on with this write-up.

Can I write two write-ups for one day?

Yes, when there really were two sessions. The warning is advice only. If sending is refused, the message names the record it clashes with.

I pressed Record and landed on an old write-up. Why?

That session already has one. This session is already written up. tells you so. A second blank form would not reach the same record.

How do I change a write-up I have already sent?

You cannot edit it. Ask a manager to send it back, or use Ask for it back when the form offers it.

What does Open the existing record do?

It opens the record in a new tab, so what you have typed here is kept.

Will I lose what I have typed?

No. Your draft is saved, and nothing is lost when you open the other record.