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billing

Billing FAQ

Plans, seats, invoices, changing plan.

When am I charged?

Monthly, on the anniversary of the day you first subscribed. Annual billing also available (contact sales).

How do I download an invoice?

Settings → Billing → Download invoice. Stripe's Customer Portal has the history.

Can I change plan?

Yes — any time. Upgrade takes effect immediately (pro-rated); downgrade at the next cycle.

What happens if my payment fails?

We move you to 'past_due' and retry for 7 days. During that window the app keeps working; after, it downgrades to read-only until payment succeeds.